IBT has designed a powerful and unique training program called PEP® (the Personal Efficiency Program) and delivers it around the world .

PEP® is used by institutions and organisations to significantly improve the productivity of its people. The benefits obtained by the participants can be summarized as follows.

• Customer Focus - current and potential Customers at the centre of our activity in everything we do.
• People & Partnership Development: - a culture of trust, released through shared values and full involvement of everyone 
• Management by Processes and Facts: - a fact based systems environment providing strategic direction, realistic goals and systematic realisation
• Leadership Commitment: - quality leadership to provide clarity, unity of purpose and a TQM environment in which the organisation and its associated people can excel